Guest Service Front Desk Agent – Hospitality Star

Tharaldson Hospitality; Roseville (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Medical insurance

Vision insurance

Dental insurance

401k

Profit Sharing

Paid vacation

Job summary

Tharaldson Hospitality in Roseville, CA is seeking a friendly Guest Service Agent/Front Desk Agent to warmly welcome guests, check them in, and ensure a smooth, enjoyable stay. The role covers registering guests, handling calls, processing requests, and maintaining accurate records.

You will assist with sales and marketing as directed by the General Manager and uphold the hotel’s commitment to service excellence.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers wake-up calls and records pertinent guest information in the pass-on log.
• Replenishes continental breakfast as needed and keeps area clean.
• Ensures common area/lobby is clean.
• Performs laundry functions as directed.
• All other duties as assigned.

Skills

Customer service

Hospitality mindset

Excellent communication

Job description

Tharaldson Hospitality in Roseville, CA is seeking a friendly Guest Service Agent/Front Desk Agent to warmly welcome guests, check them in, and ensure a smooth, enjoyable stay. The role covers registering guests, handling calls, processing requests, and maintaining accurate records.

You will assist with sales and marketing as directed by the General Manager and uphold the hotel’s commitment to service excellence.