Guest Experience Concierge

Rosewood Hotel Group; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Rosewood Hotel Group is seeking a diligent Front Desk Agent to deliver exceptional customer service. This role entails processing guest check-ins and check-outs, managing reservations, and addressing guest inquiries and complaints.

The ideal candidate will have a high school diploma and experience in a luxury hotel environment, emphasizing attention to detail and teamwork. Fluency in English is essential, while additional language skills are preferred.

The position also demands proficiency with computer systems and ability to maintain a positive guest experience.

Qualifications

• Previous experience as a Front Desk Agent in luxury hotels is preferred.
• Fluency in English is required; knowledge of other languages is a plus.

Responsibilities

• Check-in/check-out hotel guests courteously and efficiently.
• Resolve guest complaints and ensure guest satisfaction.
• Assist with group check-ins and check-outs.

Skills

Attention to detail

Customer service experience

Teamwork

Problem-solving

Education

High school diploma

Tools

MS Word

Excel

Job description

Rosewood Hotel Group is seeking a diligent Front Desk Agent to deliver exceptional customer service. This role entails processing guest check-ins and check-outs, managing reservations, and addressing guest inquiries and complaints.

The ideal candidate will have a high school diploma and experience in a luxury hotel environment, emphasizing attention to detail and teamwork. Fluency in English is essential, while additional language skills are preferred.

The position also demands proficiency with computer systems and ability to maintain a positive guest experience.