Guest Service Pro — Front Desk Agent

Larkspur Landing Roseville; Roseville (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages for full time and part time opportunities

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Employee Assistance and Wellness Program

Job summary

Larkspur Landing Roseville is seeking a Guest Service Agent to deliver exceptional experiences for guests. Responsibilities include greeting and registering guests, managing payments, and ensuring overall satisfaction.

The ideal candidate will have a high school diploma and experience in customer service, with knowledge of PMS systems preferred. Competitive wages and benefits like health insurance and referral bonuses are offered.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Compute bills, collect payments, and make change for guests.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Practice safe work habits, wear protective safety equipment.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

Larkspur Landing Roseville is seeking a Guest Service Agent to deliver exceptional experiences for guests. Responsibilities include greeting and registering guests, managing payments, and ensuring overall satisfaction.

The ideal candidate will have a high school diploma and experience in customer service, with knowledge of PMS systems preferred. Competitive wages and benefits like health insurance and referral bonuses are offered.