Guest Experience Concierge – Front Desk

Starwood Hotels & Resorts Worldwide, Inc.; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. is seeking a warm Front Desk Agent for the downtown property to ensure guests experience a smooth arrival and a welcoming departure.

This full-time role requires a guest-focused service mindset and the ability to handle check-in/check-out and respond to inquiries with professionalism. You should have at least 1 year of similar experience; speaking a second language is a plus.

Qualifications

• Minimum 1 year of similar front desk or guest service experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, with a team-oriented approach.
• Flexible and able to meet the demands of a 24-hour operation.

Responsibilities

• Greet guests and assist with check-in and check-out processes.
• Provide impeccable guest service and respond to inquiries.
• Coordinate with team to ensure a smooth guest experience throughout the stay.

Skills

Customer service

Multi-tasking

Team player

Detail oriented

Job description

Starwood Hotels & Resorts Worldwide, Inc. is seeking a warm Front Desk Agent for the downtown property to ensure guests experience a smooth arrival and a welcoming departure.

This full-time role requires a guest-focused service mindset and the ability to handle check-in/check-out and respond to inquiries with professionalism. You should have at least 1 year of similar experience; speaking a second language is a plus.