Guest Relations Specialist – Front Desk (24/7 Luxury Hotel)

1 Hotels Group; New York; Hybrid; USD 42,000 - 52,000; Full time

Job summary

Starwood Hotels is seeking a warm, welcoming Guest Relations Agent to ensure guests’ arrival, stay, and departure are relaxing and effortless. If you love meeting people and delivering impeccable service, join our front desk team.

You should have at least 1 year of similar work experience, be a team player, detail oriented, and flexible for a 24-hour operation; speaking a second language is a plus.

Qualifications

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Provide impeccable guest service at arrival, during stay, and at departure.
• Create a relaxing and effortless experience for guests throughout their stay.
• Address guest requests and collaborate with team to ensure satisfaction.

Skills

Customer service

Team player

Multi-tasking

Detail oriented

Flexibility

Job description

Starwood Hotels is seeking a warm, welcoming Guest Relations Agent to ensure guests’ arrival, stay, and departure are relaxing and effortless. If you love meeting people and delivering impeccable service, join our front desk team.

You should have at least 1 year of similar work experience, be a team player, detail oriented, and flexible for a 24-hour operation; speaking a second language is a plus.