Guest Experience Concierge — Front Desk

Hampton Inn - Madison East, WI; Albany (GA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Employer Matching 401K Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

FREE life insurance

Vacation Pay

Holiday Pay

Management training

Job summary

Aperture Hotels in Albany, GA is seeking a Front Desk Associate to greet guests, manage check-in/check-out, and assist with reservations.

You will deliver courteous service, handle cash and credit transactions, and maintain privacy and security of guest information.

The role emphasizes teamwork, training completion, and a welcoming environment, with the opportunity to grow within a dynamic hotel management company.

Qualifications

• High School Diploma or GED is required.
• AA or Bachelor's Degree is preferred.
• Work experience in Customer Service in the Hospitality Field is preferred.
• Experience with hotel operation systems is preferred.

Responsibilities

• Provide a welcoming environment at all times.
• Courteous phone etiquette.
• Handle cash and credit cards accurately.
• Protect guest information and ensure privacy.
• Strive to achieve 100% guest satisfaction.
• Assist other departments as needed.
• Complete all Brand and Company Training in a timely manner.
• Demonstrate teamwork.

Education

High School Diploma or GED

AA or Bachelor's Degree

Job description

Aperture Hotels in Albany, GA is seeking a Front Desk Associate to greet guests, manage check-in/check-out, and assist with reservations.

You will deliver courteous service, handle cash and credit transactions, and maintain privacy and security of guest information.

The role emphasizes teamwork, training completion, and a welcoming environment, with the opportunity to grow within a dynamic hotel management company.