Premium Guest Experience Concierge

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Life Insurance

Disability

Tuition Reimbursement

Travel Perks

Job summary

Hyatt Hotels Corporation is seeking a courteous Front Desk/Guest Services Associate to greet guests, manage reservations, and coordinate services at our Nashville-area property. You will answer inquiries, assist with local recommendations, and ensure smooth arrivals and departures in a fast-paced environment.

Strong communication in English is essential; prior hospitality experience preferred. This role offers comprehensive benefits and opportunities for growth within the Hyatt family.

Qualifications

• Excellent customer service skills and ability to handle guest requests with tact.
• Strong English communication, both spoken and written.
• Ability to input and retrieve information accurately using hotel systems.
• Proven ability to work in a fast-paced hospitality environment.
• Minimum bonding standards and neat appearance.

Responsibilities

• Greet guests with a warm, sincere welcome and provide information on hours and local attractions.
• Assist guests with reservations at local restaurants and venues; build relationships with vendors.
• Proactively arrange accommodations and special requests during guests' stay.
• Use hotel systems to track reservations, events, and amenities.
• Answer phone calls professionally and relay messages to guests.

Skills

Customer service

Attention to detail

Effective communication

Languages

Education

High school diploma

Tools

Moderately complex computer system

Job description

Hyatt Hotels Corporation is seeking a courteous Front Desk/Guest Services Associate to greet guests, manage reservations, and coordinate services at our Nashville-area property. You will answer inquiries, assist with local recommendations, and ensure smooth arrivals and departures in a fast-paced environment.

Strong communication in English is essential; prior hospitality experience preferred. This role offers comprehensive benefits and opportunities for growth within the Hyatt family.