Guest Experience Associate - Front Desk

General Hotels Corporation; Indiana (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance Options

Company Paid Life Insurance

401(k) with company match

Hotel Room Discounts

Generous Time Off Package

Job summary

A prominent hotel management company is seeking a Front Desk Agent to deliver exceptional customer service while assisting guests at their hotel. You will welcome guests, manage check-ins and check-outs, and respond to inquiries about their stay. Ideal candidates should display strong customer service and communication skills, along with the ability to multitask in a busy environment. This position offers various benefits including medical, dental, and vision insurance, along with hotel room discounts.

Qualifications

• Must be able to work under pressure.
• Flexibility to work different shifts, including weekends and holidays.

Responsibilities

• Greet guests as they arrive at the hotel.
• Check guests in and out.
• Assist guests with questions or concerns.

Skills

Excellent customer service skills

Strong communication skills

Ability to multitask

Attention to detail

Basic math skills

Tools

Hotel front desk software

Job description

A prominent hotel management company is seeking a Front Desk Agent to deliver exceptional customer service while assisting guests at their hotel. You will welcome guests, manage check-ins and check-outs, and respond to inquiries about their stay. Ideal candidates should display strong customer service and communication skills, along with the ability to multitask in a busy environment. This position offers various benefits including medical, dental, and vision insurance, along with hotel room discounts.