Front Desk Pro – Guest Experience, Luxury Beach Resort

The Palms Hotel & Spa; Miami Beach (FL); On-site; USD 45,461,000 - 53,726,000; Full time

Job summary

The Palms Hotel & Spa in Miami Beach is seeking a Front Desk Clerk to join the Front Office team. You will check in arriving guests and check out departing guests, while promoting hospitality with courteous and efficient service.

Strong English communication and a professional appearance are essential. Prior front desk or hotel experience is preferred; shifts may vary including evenings and weekends. A monthly bonus may be offered along with base pay of $17.00 per hour.

Qualifications

• Front desk experience preferred; hotel experience required.
• Must be courteous and provide excellent guest service.
• Strong English communication and ability to work in a fast-paced environment.

Responsibilities

• Check in arriving guests and check out departing guests.
• Provide guests with hotel information and facilities orientation.
• Respond to guest inquiries and requests; handle reservations.
• Perform cashier duties and handle payments; maintain accuracy of charges.

Skills

Courtesy

Teamwork

English proficiency

Multitasking

Professional appearance

People skills

Customer service

Time management

Attention to detail

Problem solving

Calm under pressure

Front desk experience

Job description

The Palms Hotel & Spa in Miami Beach is seeking a Front Desk Clerk to join the Front Office team. You will check in arriving guests and check out departing guests, while promoting hospitality with courteous and efficient service.

Strong English communication and a professional appearance are essential. Prior front desk or hotel experience is preferred; shifts may vary including evenings and weekends. A monthly bonus may be offered along with base pay of $17.00 per hour.