Guest Experience Concierge - Front Desk

Inn of the Mountain Gods Resort and Casino; Mescalero (NM); On-site; USD 18,000 - 25,000; Full time

Job summary

Inn of the Mountain Gods Resort and Casino is seeking a Front Desk Agent to assist guests with check-in/check-out, manage reservations, and provide outstanding service throughout their stay. The role emphasizes hospitality, teamwork, and strong communication to ensure guest satisfaction.

The position requires a high school diploma or GED and at least one year in customer service, with basic computer skills to handle bookings and payments efficiently.

Qualifications

• High school diploma or GED required.
• At least one year of experience in a customer service environment.
• Excellent communication and computer skills.

Responsibilities

• Assist guests with checking in and checking out of the hotel.
• Take reservations for hotel stays.
• Provide information about hotel packages and local area.
• Maintain a clean, organized workstation and handle monetary transactions.
• Respond to guest inquiries and resolve issues promptly and professionally.

Skills

Customer service

Communication

Hospitality

Teamwork

Education

High School Diploma or GED

Tools

Basic computer systems

Job description

Inn of the Mountain Gods Resort and Casino is seeking a Front Desk Agent to assist guests with check-in/check-out, manage reservations, and provide outstanding service throughout their stay. The role emphasizes hospitality, teamwork, and strong communication to ensure guest satisfaction.

The position requires a high school diploma or GED and at least one year in customer service, with basic computer skills to handle bookings and payments efficiently.