Guest Services Front Desk Specialist

Inn of the Mountain Gods; Northern (KY); Hybrid; USD 27,000 - 41,000; Full time

Job summary

Inn of the Mountain Gods in Mescalero, NM is seeking a Front Desk Associate to assist guests with check-in/out, reservations, and needs during their stay at the resort.

The role requires strong communication, basic computer skills, and a high school diploma, with supervision from the Front Desk Manager and Supervisor to ensure a smooth guest experience and adherence to IMGR&C standards.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Excellent communication and computer skills.
• Friendly attitude toward guests and teammates.

Responsibilities

• Check guests in and out of the hotel.
• Take reservations for hotel guests.
• Know the hotel and surrounding area to assist guests.
• Maintain a tidy work area and handle monetary transactions.
• Provide guest information and resolve complaints professionally.

Skills

Customer service

Communication

Computer skills

Education

High School Diploma or GED

Tools

POS systems

Job description

Inn of the Mountain Gods in Mescalero, NM is seeking a Front Desk Associate to assist guests with check-in/out, reservations, and needs during their stay at the resort.

The role requires strong communication, basic computer skills, and a high school diploma, with supervision from the Front Desk Manager and Supervisor to ensure a smooth guest experience and adherence to IMGR&C standards.