Guest Experience Concierge - Front Desk

PENN Entertainment, Inc.; Las Vegas (NV); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Wellness programs

401(k) matching

Paid time off

Job summary

PENN Entertainment is seeking an enthusiastic customer service representative in Las Vegas, NV. Responsibilities include checking guests in and out, ensuring compliance with regulations, and promoting superior service. Candidates must be at least 18 years old with a minimum of six months computer experience, and must be flexible to work various shifts, including holidays and weekends. A strong focus on customer service is essential, along with the ability to handle various financial tasks.

Qualifications

• Must be at least 18 years of age.
• Minimum of 6 months to 1 year of computer experience.
• Experience with LMS preferred.

Responsibilities

• Support and promote superior customer service according to company standards.
• Ensure compliance with local, state, and federal regulations.
• Check guests in and out, and handle payments.

Skills

Customer service focus

Computer experience

Flexibility to work various shifts

Tools

LMS

Job description

PENN Entertainment is seeking an enthusiastic customer service representative in Las Vegas, NV. Responsibilities include checking guests in and out, ensuring compliance with regulations, and promoting superior service. Candidates must be at least 18 years old with a minimum of six months computer experience, and must be flexible to work various shifts, including holidays and weekends. A strong focus on customer service is essential, along with the ability to handle various financial tasks.