Guest Experience Concierge – Front Desk

Holiday Inn Lafayette City Centre; Lafayette (IN); On-site; USD 26,000 - 38,000; Full time

Job summary

Holiday Inn Lafayette City Centre is seeking a Front Desk Agent to provide exceptional guest service at check-in and check-out. You will greet guests, verify reservations, process payments, and handle inquiries with a friendly, efficient approach.

You will promote the loyalty program, assist with transportation and luggage, and ensure accurate cash handling. The role requires good communication, the ability to work flexible hours, and a professional appearance.

Qualifications

• High School diploma or equivalent required.
• Prior customer service experience preferred.
• Strong verbal and written communication skills essential.
• Basic computer skills required.
• Ability to stand for long periods and lift up to 15 lbs occasionally.

Responsibilities

• Greet and welcome guests, register them in the hotel system, verify reservations and payment details.
• Promote and enroll guests in the hotel loyalty program and recognize members.
• Process payments during check-in/out; manage house bank and report daily receipts.
• Assist guests with service requests, issue keys, handle safety deposit boxes and charges.
• Respond promptly to guest complaints and provide effective solutions or escalate as needed.
• Answer phone calls courteously and handle reservations accurately.
• Assist with shuttle or transportation services and ensure timely requests.
• Help guests with luggage during arrival and departure, knowledge of local area and hotel services.
• Handle requests for laundry, dry cleaning, messages, wake-up calls, mail and faxes.
• Be aware of VIP guests and prepare accordingly; follow SOPs and assist General Manager as directed.
• Maintain a neat appearance and exhibit a positive, cooperative attitude.

Skills

Verbal communication

Written communication

Customer service

Basic computer skills

Education

High School diploma or equivalent

Job description

Holiday Inn Lafayette City Centre is seeking a Front Desk Agent to provide exceptional guest service at check-in and check-out. You will greet guests, verify reservations, process payments, and handle inquiries with a friendly, efficient approach.

You will promote the loyalty program, assist with transportation and luggage, and ensure accurate cash handling. The role requires good communication, the ability to work flexible hours, and a professional appearance.