Guest Experience Concierge (Front Desk)

Embassy Suites Orlando Sunset Walk; Kissimmee (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical coverage (multiple tiers)

Dental & Vision Coverage

24/7 Teledoc service

Free maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Embassy Suites Orlando Sunset Walk in Kissimmee, FL, is seeking a Front Desk Agent to deliver exceptional guest service from arrival to departure. You will welcome guests, process check-ins/outs, handle inquiries, and provide recommendations while collaborating with other departments to ensure a seamless experience.

The role requires strong communication, cash handling, and problem-solving skills, with flexibility to work evenings, weekends, and holidays in a busy hospitality environment.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Communication

Cash handling

Problem solving

PMS knowledge

Organizational skills

Multitasking

Flexible scheduling

Education

High School diploma or equivalent

Tools

Hotel PMS software

Computer systems

Job description

Embassy Suites Orlando Sunset Walk in Kissimmee, FL, is seeking a Front Desk Agent to deliver exceptional guest service from arrival to departure. You will welcome guests, process check-ins/outs, handle inquiries, and provide recommendations while collaborating with other departments to ensure a seamless experience.

The role requires strong communication, cash handling, and problem-solving skills, with flexibility to work evenings, weekends, and holidays in a busy hospitality environment.