Evening Front Desk Agent — Create Memorable Stays & Perks

Greenleaf Hospitality Group; Kalamazoo (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K match

Parental Leave

Employee Assistance Program

Wellness reimbursement

Shift meal

Staff hotel discount

Job summary

Greenleaf Hospitality Group in Kalamazoo, MI is seeking a Front Office team member to greet guests, resolve issues, and ensure memorable stays. The role focuses on service excellence, communication, and operational standards.

You will handle guest inquiries by phone, email, and in person, promote hotel amenities, and support team goals while upholding Radisson and GHG standards. The position includes benefits, weekend/holiday availability, and opportunities for performance-based raises.

Qualifications

• 2nd shift availability (3:00PM–11:30PM) required.
• Weekend and holidays availability based on hotel needs.
• Excellent communication and guest service mindset.
• Ability to multitask, stay organized and solve problems on the spot.
• Typing skills and accurate billing/weighing of charges.
• Able to stand for extended periods and lift up to 40 pounds.
• Willingness to work safely with chemicals and equipment.
• Experience with Opera or Rooms Management is a plus.

Responsibilities

• Greet guests and build positive relationships to boost satisfaction.
• Respond to inquiries by phone, email, and in person with clarity and warmth.
• Cross-sell hotel services and promote local attractions.
• Maintain accurate billing processes and resolve discrepancies.
• Support team goals and uphold Radisson and GHG standards.
• Adapt to cover shifts and assist other roles as needed.

Skills

Shift work

Customer service

Communication

Typing

Billing accuracy

Physical stamina

Safety awareness

Problem solving

Tools

Opera/Rooms Mgmt

Job description

Greenleaf Hospitality Group in Kalamazoo, MI is seeking a Front Office team member to greet guests, resolve issues, and ensure memorable stays. The role focuses on service excellence, communication, and operational standards.

You will handle guest inquiries by phone, email, and in person, promote hotel amenities, and support team goals while upholding Radisson and GHG standards. The position includes benefits, weekend/holiday availability, and opportunities for performance-based raises.