Guest Experience Concierge — Front Desk

Sage Hospitality Group; Irvine (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hilton Hotel discounts worldwide

Medical, vision, and dental insurance

401(k)

Lunch daily

Job summary

Embassy Suites Irvine, part of the Sage Hospitality Group, seeks a friendly Front Desk Associate to greet guests, handle check-in/out, and manage reservations with cash handling and POS systems. A high school diploma and strong English communication are required; hospitality experience is a plus.

The role involves welcoming guests, upselling room nights, and coordinating with hotel services while maintaining a courteous, professional demeanor at all times. Excellent customer service is essential.

Qualifications

• High school diploma or equivalent.
• Fluent in oral and written English.
• Experience in customer service preferred but not required.

Responsibilities

• Greet guests and complete check-in procedures using manual and computerized methods.
• Handle guest departures with check-out procedures and open rooms for the next sale.
• Process cash, receipts, and guest accounts with accurate cash handling and records.
• Answer inquiries and accept reservations by phone or in person with rate information and upselling.
• Maintain customer relations by staying informed about in-house and area events.
• Operate the PBX: answer calls, schedule wake-up calls, and page guests for timely service.
• Manage front desk cash transactions and personal bank per hotel policy.
• Transport guests to/from airport and other trips following safety rules.
• Maintain friendly, courteous demeanor at all times.

Skills

Cash handling

Cash register systems

Mathematical aptitude

Customer service

English fluency

Tact and problem solving

Organization

California driver’s license

Education

High School Diploma

Tools

POS/Point of Sale

Job description

Embassy Suites Irvine, part of the Sage Hospitality Group, seeks a friendly Front Desk Associate to greet guests, handle check-in/out, and manage reservations with cash handling and POS systems. A high school diploma and strong English communication are required; hospitality experience is a plus.

The role involves welcoming guests, upselling room nights, and coordinating with hotel services while maintaining a courteous, professional demeanor at all times. Excellent customer service is essential.