Lounge Concierge: Guest Experience Lead

Irvine Company; Irvine (CA); On-site; USD 38,000 - 56,000; Full time

Job summary

Hotel Irvine is seeking a guest-focused lounge associate to uphold an elegantly appointed environment and ensure exceptional service across breakfast, lunch, and dinner. You will guide lounge staff, maintain guest relations, and coordinate itineraries for a seamless experience.

Ideal candidates have 2-3 years in a restaurant or front desk within a 4-5 star hotel, with strong English communication and a team-oriented mindset. This on-site role is part of our guest services team in Irvine.

Qualifications

• Excellent reading, writing and oral proficiency in English.

Responsibilities

• Develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for breakfast, lunch or dinner.
• Direct lounge staff in the manager’s absence
• Maintain a friendly yet unobtrusive manner with all guests.
• Ensure the lounge dining room operates smoothly.
• Coordinate guests’ personalized itineraries based on need.
• Promote teamwork and handle guest concerns.

Skills

English proficiency

Hospitality experience

Tools

IPads

iPhones

Laptops

Computers

Printers

Job description

Hotel Irvine is seeking a guest-focused lounge associate to uphold an elegantly appointed environment and ensure exceptional service across breakfast, lunch, and dinner. You will guide lounge staff, maintain guest relations, and coordinate itineraries for a seamless experience.

Ideal candidates have 2-3 years in a restaurant or front desk within a 4-5 star hotel, with strong English communication and a team-oriented mindset. This on-site role is part of our guest services team in Irvine.