Front Desk Agent - Part Time

Sage Hospitality Group; Irvine (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hilton Hotel discounts worldwide

Medical, vision, and dental insurance

401(k)

Lunch daily

Job summary

Embassy Suites Irvine, part of the Sage Hospitality Group, seeks a friendly Front Desk Associate to greet guests, handle check-in/out, and manage reservations with cash handling and POS systems. A high school diploma and strong English communication are required; hospitality experience is a plus.

The role involves welcoming guests, upselling room nights, and coordinating with hotel services while maintaining a courteous, professional demeanor at all times. Excellent customer service is essential.

Qualifications

• High school diploma or equivalent.
• Fluent in oral and written English.
• Experience in customer service preferred but not required.

Responsibilities

• Greet guests and complete check-in procedures using manual and computerized methods.
• Handle guest departures with check-out procedures and open rooms for the next sale.
• Process cash, receipts, and guest accounts with accurate cash handling and records.
• Answer inquiries and accept reservations by phone or in person with rate information and upselling.
• Maintain customer relations by staying informed about in-house and area events.
• Operate the PBX: answer calls, schedule wake-up calls, and page guests for timely service.
• Manage front desk cash transactions and personal bank per hotel policy.
• Transport guests to/from airport and other trips following safety rules.
• Maintain friendly, courteous demeanor at all times.

Skills

Cash handling

Cash register systems

Mathematical aptitude

Customer service

English fluency

Tact and problem solving

Organization

California driver’s license

Education

High School Diploma

Tools

POS/Point of Sale

Job description

Embassy Suites Irvine is part of the amazing Sage Hospitality portfolio where we dare to be different; not only in the experience we provide our guests, but also in the experiences we provide our associates. We believe in being true to ourselves and employing our passions. We are not just looking for associates; we are looking for, genuinely enthusiastic, and creative daydreamers who want to share their passion with others and the community!The Embassy Suites Irvine Orange County Airport is in the heart of Orange County best known for our proximity to the Orange County Airport. Honoring the Southern California lifestyle, we are center to attractions like OC Great Park, Newport & Laguna Beach and Disneyland & California Adventure Parks! We pride ourselves on being committed to serving our guests from all walks of life. We are an energetic, diverse and close nit team that has a blast creating extraordinary experiences for our guests and fellow associates.

Perks

• Hilton Hotel discounts world wide
• Medical, vision, and dental insurance (full time employees only)
• 401(k) (full time employees only)
• Lunch dailyAt Sage we create a culture of belonging. Our team members serve with creativity, and passion.

At Sage we create a culture of belonging. Our team members serve with creativity, and passion.

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Driving hotel guests to and from the airport and other assigned trips, obeying all traffic rules and regulations constantly throughout shift to ensure a safe, accident-free trip
• Maintains a friendly, cheerful and courteous demeanor at all times.

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Possess a valid CA driver’s license.

Physical Demands

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

USD $20.00 - USD $20.00 /Hr.