Front Desk Agent - Part Time

Sage Restaurant Group

Irvine (CA)

On-site

USD 23,000 - 32,000

Part time

48 hours ago

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Benefits offered by this job

Hilton discounts worldwide

Medical, dental, and vision insurance

401(k) plan

Lunch provided

Job summary

Embassy Suites Irvine, part of the Sage Hospitality portfolio, seeks a Front Desk/Guest Services Associate to greet guests, handle check-ins/outs, and provide information with a courteous, professional approach.

The role requires English fluency, basic cash handling, and strong customer service skills. This is a regular part-time position at the Irvine property, with hourly pay and benefits support for full-time staff where applicable.

Qualifications

Must have high school graduate level mathematical aptitude and cash handling knowledge.
Experience in dealing directly with the public and basic customer service.
Fluent in spoken and written English.
Able to handle multiple tasks with tact in stressful situations.
Highly organized and detail oriented.
Possess a CA driver's license.

Responsibilities

Greets and completes check-in procedures for arriving guests, using manual and computer methods.
Facilitates guest departure by checking out and closing accounts.
Posts monies, receipts, guest accounts and other forms of credit with proper cash handling.
Answers inquiries and accepts reservations, communicates rates, and uses upselling techniques.
Maintains good customer relations by staying aware of in-house and area events.
Operates PBX equipment for calls, wake-up calls, and paging.
Controls cash transactions and manages personal bank as per policy.
Drives hotel guests to/from the airport and other trips.
Maintains a friendly, cheerful demeanor at all times.

Skills

Cash handling

Customer service

English proficiency

Attention to detail

Education

High School diploma

Tools

Cash register systems

Job description

Why us?

Embassy Suites Irvine is part of the amazing Sage Hospitality portfolio where we dare to be different; not only in the experience we provide our guests, but also in the experiences we provide our associates. We believe in being true to ourselves and employing our passions. We are not just looking for associates; we are looking for, genuinely enthusiastic, and creative daydreamers who want to share their passion with others and the community!The Embassy Suites Irvine Orange County Airport is in the heart of Orange County best known for our proximity to the Orange County Airport. Honoring the Southern California lifestyle, we are center to attractions like OC Great Park, Newport & Laguna Beach and Disneyland & California Adventure Parks! We pride ourselves on being committed to serving our guests from all walks of life.We are an energetic, diverse and close nit team that has a blast creating extraordinary experiences for our guests and fellow associates.The Perks:

Hilton Hotel discounts world wide

Medical, vision, and dental insurance (full time employees only)

401(k) (full time employees only)

Lunch dailyAt Sage we create a culture of belonging. Our team members serve with creativity, and passion.

Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Driving hotel guests to and from the airport and other assigned trips, obeying all traffic rules andregulations constantly throughout shift to ensure a safe, accident-free trip

Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Must be fluent in oral and written English.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Possess a valid CA driver’s license.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read written communiques and monochrome computer screen.

Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.