Front Desk & Guest Care Concierge

Concord Hospitality Enterprises; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Concord Hospitality Enterprises in Austin, TX is looking for a Front Desk Clerk or Guest Services Clerk who will be the hub of guest interaction. You will shape the guest experience with proactive, responsive, and caring service, engaging with guests and teammates to ensure memorable stays.

Responsibilities include assisting guests, handling payments and mail, knowing hotel programs, communicating across departments, and following safety procedures.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises in Austin, TX is looking for a Front Desk Clerk or Guest Services Clerk who will be the hub of guest interaction. You will shape the guest experience with proactive, responsive, and caring service, engaging with guests and teammates to ensure memorable stays.

Responsibilities include assisting guests, handling payments and mail, knowing hotel programs, communicating across departments, and following safety procedures.