Guest Experience Concierge — Front Desk

Fisher Inn Resort; Chatham (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Job summary

Fisher Inn Resort is hiring a Front Desk Agent in Chatham, Massachusetts. This role involves providing excellent customer service, managing check-in/check-out processes, and answering guest inquiries. Candidates should have a high school diploma or equivalent, strong communication skills, and a guest-oriented attitude. Full-time benefits include health, dental, vision, and retirement plans. Join our welcoming team and enjoy amazing hotel discounts on properties in our portfolio.

Qualifications

• High school education or equivalent experience required.
• Proficiency in operating a computer and office equipment.
• Ability to remain calm and professional under pressure.

Responsibilities

• Welcome guests and assist with check-in and check-out processes.
• Handle phone calls and manage reservations.
• Provide guest services and address complaints.

Skills

Guest Service Orientation

Basic Accounting Skills

Communication Skills

Organizational Skills

Time Management Skills

Education

High School Education or Equivalent Experience

Job description

Fisher Inn Resort is hiring a Front Desk Agent in Chatham, Massachusetts. This role involves providing excellent customer service, managing check-in/check-out processes, and answering guest inquiries. Candidates should have a high school diploma or equivalent, strong communication skills, and a guest-oriented attitude. Full-time benefits include health, dental, vision, and retirement plans. Join our welcoming team and enjoy amazing hotel discounts on properties in our portfolio.