Front Desk Agent - Luxury Resort Guest Experience

BENCHMARK; Chatham (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent at Chatham Bars Inn, a Forbes Five-Star resort in Chatham, MA. You will deliver exceptional guest service during check-in/out, manage guest inquiries, and support front desk operations to ensure smooth, welcoming experiences.

Ideal candidates bring strong customer service skills, ability to multitask, and attention to detail. Previous hospitality experience is preferred, with a professional appearance and the ability to stand for long

Qualifications

• Customer service excellence and guest satisfaction skills.
• Ability to multitask and stay organized in a fast-paced setting.
• Strong attention to detail and the ability to balance multiple requests.

Responsibilities

• Provide the utmost in guest service during check-in and check-out.
• Manage keys, wake-up calls, directions, and guest inquiries.
• Quote room rates and upsell where possible.
• Coordinate Front Desk and Housekeeping, verify charges.
• Collect payments and balance cash at shifts' start/end.

Skills

Customer service

Multi-tasking

Fast-paced environment

Attention to detail

Computer skills

Telephone etiquette

Teamwork

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent at Chatham Bars Inn, a Forbes Five-Star resort in Chatham, MA. You will deliver exceptional guest service during check-in/out, manage guest inquiries, and support front desk operations to ensure smooth, welcoming experiences.

Ideal candidates bring strong customer service skills, ability to multitask, and attention to detail. Previous hospitality experience is preferred, with a professional appearance and the ability to stand for long