Front Desk Concierge: Guest Experience Pro

Chatham Bars Inn; Chatham (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Chatham Bars Inn, a Forbes Five‑Star resort located in Chatham, MA, is seeking a guest services focused professional for front desk operations. You will provide quotes, assist in coordinating Front Desk and Housekeeping, and ensure accurate guest folio charges while balancing cash at shift changes.

The role emphasizes guest satisfaction, professional appearance, and strong teamwork. The position requires superior customer service, multi‑tasking, and the ability to thrive in a fast‑paced

Qualifications

• Superior customer service skills.
• Ability to multi‑task.
• Ability to work well in a fast‑paced environment.
• Strong attention to detail and organization.
• Excellent computer skills and telephone etiquette.
• Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction.
• Well‑groomed.
• Able to stand for long periods of time during shift(s).
• Previous experience preferred but not necessary.

Responsibilities

• Provide quotes for room rates and up‑sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges are posted to the guest folio.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Respond to and manage phone activity including providing general knowledge to callers.
• Provide administrative, reception and program support to management and staff.
• Smile and greet guests in a welcoming manner and use the guest’s name.
• Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
• Register and assign rooms to guests.
• Always maintain a professional appearance.

Skills

Customer service

Multi-tasking

Fast-paced work

Attention to detail

Computer skills

Guest relations

Professional appearance

Job description

Chatham Bars Inn, a Forbes Five‑Star resort located in Chatham, MA, is seeking a guest services focused professional for front desk operations. You will provide quotes, assist in coordinating Front Desk and Housekeeping, and ensure accurate guest folio charges while balancing cash at shift changes.

The role emphasizes guest satisfaction, professional appearance, and strong teamwork. The position requires superior customer service, multi‑tasking, and the ability to thrive in a fast‑paced