Guest Experience Concierge - Front Desk

Planned Companies; Ardmore (PA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with employer match

Job summary

Planned Companies is hiring Front Desk Associates and Doormen for a full-time Concierge role in Ardmore, PA. You will welcome tenants, guests and vendors, provide directions, coordinate reservations, and help coordinate on-site events to ensure a hospitable and safe environment.

Qualified applicants have 3+ years in customer service, excellent communication, basic computer skills, and a passion for delivering warm, personalized service. Lifting up to 50 lbs and multi-tasking are required.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Communication

Time management

Multitasking

Job description

Planned Companies is hiring Front Desk Associates and Doormen for a full-time Concierge role in Ardmore, PA. You will welcome tenants, guests and vendors, provide directions, coordinate reservations, and help coordinate on-site events to ensure a hospitable and safe environment.

Qualified applicants have 3+ years in customer service, excellent communication, basic computer skills, and a passion for delivering warm, personalized service. Lifting up to 50 lbs and multi-tasking are required.