Guest Experience Concierge - Front Desk

Six Flags Great Adventure; Allentown (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

The Six Flags Great Adventure Front Desk Agent handles guest check-in and check-out with a focus on exceptional service during the stay. The role requires clear communication and support for all guests, while upholding Six Flags standards of guest service.

Responsibilities include using Opera PMS for reservations and billing, handling phone calls, and coordinating with transportation and housekeeping as needed to ensure a smooth guest experience.

Qualifications

• General computer skills, MS Office knowledge, and strong customer service orientation.
• Experience with credit card processing and cash handling is preferred.
• Comfortable in a fast-paced guest-facing environment.
• Excellent communication and a friendly, professional demeanor.

Responsibilities

• Greet guests and welcome with a warm, professional demeanor.
• Check guests in and out using Opera PMS; review stay details and billing.
• Handle guest requests and complaints or route to the appropriate manager.
• Process payments and manage billing accurately.
• Assist with cross-department communication for guest needs.
• Provide information about hotel, safari, and park hours.
• Answer phone calls and transfer as needed to the proper extension.
• Assist other departments such as transportation or housekeeping as required.
• Create customized itineraries for guests.

Skills

General computer skills

MS Office

Credit card processing

Cash handling

Customer service oriented

Friendly demeanor

Telephone etiquette

Multi-tasking

Opera software

Tools

Opera software

Job description

The Six Flags Great Adventure Front Desk Agent handles guest check-in and check-out with a focus on exceptional service during the stay. The role requires clear communication and support for all guests, while upholding Six Flags standards of guest service.

Responsibilities include using Opera PMS for reservations and billing, handling phone calls, and coordinating with transportation and housekeeping as needed to ensure a smooth guest experience.