Guest Experience Concierge

Six Flags Great America & Hurricane Harbor; Gurnee (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Six Flags Great America is seeking a front-line guest services liaison to assist Guests with special needs and concerns in a courteous and efficient manner. Duties include guest entry support, sales, and processing of tickets, passes, and memberships, while maintaining park operations information and excellent service standards.

You will act as a resource across channels (phone, email, Salesforce, online chat) to address inquiries, provide information, and ensure accuracy in transactions and

Qualifications

• Minimum age 17.
• Good problem solving, analytical and organizational skills.
• Ability to work without direct supervision and make crucial decisions independently.
• Cash handling experience preferred.
• Able to work 30-40 hours per week, varied shifts including days, nights, holidays and weekends.
• Prior computer usage required and ability to learn multiple computer programs.
• Good verbal and written English skills.
• Able to walk long distances and stand for extended periods in varying weather.
• Teamwork and enthusiastic attitude.

Responsibilities

• Provide courteous, efficient front-line service to Guests and fellow employees.
• Research and resolve Guest situations, document on forms, and notify Supervisors promptly.
• Stay informed about daily park activities and operations to assist Guests.
• Assist Guests via phone, email, online chat, in person, and at sales or entry points.
• Handle ticket, pass, and membership processing and adjustments; operate POS devices.

Skills

Problem solving

Analytical

Organizational skills

Ability to work unsupervised

Cash handling

Tech proficiency

English communication

Multi-tasking

Job description

Six Flags Great America is seeking a front-line guest services liaison to assist Guests with special needs and concerns in a courteous and efficient manner. Duties include guest entry support, sales, and processing of tickets, passes, and memberships, while maintaining park operations information and excellent service standards.

You will act as a resource across channels (phone, email, Salesforce, online chat) to address inquiries, provide information, and ensure accuracy in transactions and