Front Desk Guest Experience Specialist

Staybridge Suites Albany; Village of Colonie (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

PTO

Health Benefits

Short-Term Disability

401K

Room Night Discounts

Employee Awards

Referral Program

Job summary

Staybridge Suites Albany is seeking a Front Desk Associate to deliver outstanding hospitality at check-in and throughout guests' stays. You’ll greet guests warmly, handle inquiries, and coordinate with departments to resolve issues promptly.

You will maintain cash handling accuracy, know hotel programs, and communicate effectively with guests and staff. A positive, proactive attitude is essential to succeed in this guest-facing role.

Qualifications

• Experience in working with the public in a service industry is preferred.
• Demonstrates courtesy, patience and a professional appearance.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by the Hotel
• Be knowledgeable of the hotel brand and various programs (rewards programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Maintains and promotes a positive and cooperative work relationship with all hotel departments
• Have full knowledge of hotel safety and emergency procedures

Skills

Customer Service

Communication

Guest Relations

Cash Handling

Teamwork

Education

High School Diploma

Job description

Staybridge Suites Albany is seeking a Front Desk Associate to deliver outstanding hospitality at check-in and throughout guests' stays. You’ll greet guests warmly, handle inquiries, and coordinate with departments to resolve issues promptly.

You will maintain cash handling accuracy, know hotel programs, and communicate effectively with guests and staff. A positive, proactive attitude is essential to succeed in this guest-facing role.