Hotel Front Desk & Guest Services Associate

SHRI HARI INCORPORATED; Latham (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Parental leave

Job summary

The Hampton Inn & Suites Albany Airport is seeking a courteous, motivated Front Desk Associate to join our hospitality team. This role serves as the first point of contact for guests and is essential to delivering a positive and memorable guest experience.

The Front Desk Associate is responsible for greeting and registering guests, managing reservations, handling check-ins and check-outs, and providing accurate information regarding room types, rates, amenities, and local attractions.

Qualifications

• Experience in hospitality or customer service preferred.
• Excellent communication and organizational skills.
• High school diploma or equivalent.
• Ability to work in a fast-paced environment.
• Knowledge of rewards programs and hotel operations is a plus.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Greet and register guests, manage reservations, and handle check-ins/outs.
• Provide accurate information on room types, rates, amenities, and local attractions.
• Handle guest complaints and requests promptly and professionally.
• Balance cash and process payments following all cash handling procedures.
• Maintain lobby and desk areas in a clean, presentable state.

Skills

Customer service mindset

Communication skills

Organizational skills

Guest interaction

Teamwork

Education

High school diploma or equivalent

Tools

Hotel reservations software

Job description

The Hampton Inn & Suites Albany Airport is seeking a courteous, motivated Front Desk Associate to join our hospitality team. This role serves as the first point of contact for guests and is essential to delivering a positive and memorable guest experience.

The Front Desk Associate is responsible for greeting and registering guests, managing reservations, handling check-ins and check-outs, and providing accurate information regarding room types, rates, amenities, and local attractions.