Guest Service Agent - Warm Hospitality with Travel Perks

Hilton; Abilene (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Caregiving support services

Mental health resources

Generous PTO

Health & welfare benefits

Job summary

Hilton in Abilene, Texas is seeking a friendly Guest Service Agent to ensure smooth check-in and check-out while delivering memorable hospitality experiences. You will greet guests, confirm details, issue keys, and provide welcome materials.

You’ll also share local knowledge, upsell hotel services to enhance stays, handle guest requests with care and urgency, and contribute to a warm, welcoming atmosphere across the property.

Qualifications

• Demonstrate excellent guest service and communication.
• Provide accurate information about hotel offerings and local area.
• Upsell hotel services to enhance guest stays.

Responsibilities

• Deliver a warm welcome and manage check-in/check-out procedures.
• Verify guest charges, process payments, and issue receipts.
• Demonstrate knowledge of hotel offerings and local information to assist guests.
• Promote hotel services and amenities to maximize revenue.
• Respond to guest requests with care and urgency.

Skills

Customer service

Hospitality

Communication

Upselling

Job description

Hilton in Abilene, Texas is seeking a friendly Guest Service Agent to ensure smooth check-in and check-out while delivering memorable hospitality experiences. You will greet guests, confirm details, issue keys, and provide welcome materials.

You’ll also share local knowledge, upsell hotel services to enhance stays, handle guest requests with care and urgency, and contribute to a warm, welcoming atmosphere across the property.