Guest Experience Concierge & Events Lead

Compass Group USA; New York (NY); On-site; USD 77,366,000 - 80,231,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Job summary

Flik Hospitality Group, part of Compass Group USA, seeks an energetic hospitality professional in New York to deliver exceptional guest experiences. You will welcome guests, coordinate introductions and provide expert recommendations throughout their visit.

The role demands strong communication, teamwork, and a proactive approach to service excellence in a dynamic hospitality setting.

Qualifications

• Genuine hospitality mindset and guest-focused approach.
• Strong listening and verbal communication skills.
• Proficient computer skills and familiarity with office tech.

Responsibilities

• Welcome members and guests with warmth, building belonging.
• Personalize arrivals with amenities and tailored interactions.
• Guide check-in/check-out and escort guests to destinations.

Skills

Hospitality service

Excellent listening

Oral communication

Microsoft Office

Front of house experience

Ability to work under pressure

Discretion and ethics

Education

College degree preferred

Tools

Microsoft Office Suite

Job description

Flik Hospitality Group, part of Compass Group USA, seeks an energetic hospitality professional in New York to deliver exceptional guest experiences. You will welcome guests, coordinate introductions and provide expert recommendations throughout their visit.

The role demands strong communication, teamwork, and a proactive approach to service excellence in a dynamic hospitality setting.