Front of House Leader - Elevate Guest Experience

Compass Group USA; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA’s Flik Hospitality is seeking a Front of House Manager to lead daily operations in a high-volume corporate dining environment. You will oversee guest service, café presentation, and front-line team performance, staying engaged on the floor to ensure exceptional guest experiences.

As the face of the operation, you’ll manage staffing, training, cash handling, and smooth service execution, while upholding food safety and brand standards in a fast-paced setting in New York.

Qualifications

• 2–3 years of leadership experience in hospitality, foodservice, catering, or corporate dining operations.
• Strong customer service and interpersonal skills.
• Professional appearance and confident presence.
• Ability to lead by example and motivate a diverse team.

Responsibilities

• Lead and coach front-of-house team members to deliver exceptional hospitality.
• Serve as the primary point of contact for guests, clients, and visitors.
• Maintain a welcoming, clean, and professional dining environment.
• Monitor service standards, food presentation, and overall guest satisfaction.
• Manage daily cash handling, POS operations, and retail merchandising.
• Coordinate with culinary and catering teams to ensure seamless service execution.
• Support staffing, scheduling, training, and performance management.
• Address guest concerns promptly and professionally.
• Ensure compliance with company policies, food safety, and sanitation standards.

Skills

Leadership

Customer service

Communication

Cash handling

Tools

POS systems

Job description

Compass Group USA’s Flik Hospitality is seeking a Front of House Manager to lead daily operations in a high-volume corporate dining environment. You will oversee guest service, café presentation, and front-line team performance, staying engaged on the floor to ensure exceptional guest experiences.

As the face of the operation, you’ll manage staffing, training, cash handling, and smooth service execution, while upholding food safety and brand standards in a fast-paced setting in New York.