Guest Experience Concierge — Elevate Stays

Concord Hospitality Enterprises Co.; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Tuition Assistance

401K

Room Discounts

Training & Development

Career Advancement

Job summary

Concord Hospitality Enterprises Co. in Raleigh is seeking a friendly Concierge to assist guests with recommendations, reservations, transportation, and directions, ensuring a memorable stay.

You will provide local area information, respond to requests, and coordinate with hotel departments to meet guest needs while upholding company standards and a professional appearance. Full-time associates enjoy a comprehensive benefits package and room-rate discounts.

Responsibilities

• Respond to guest requests for arrangements or services.
• Assist with transportation, reservations, and other services.
• Provide information about property and local area attractions.
• Answer calls, messages, and guest questions.
• Coordinate with departments to resolve guest needs.
• Maintain logbooks and monitor lounge seating and safety.
• Report accidents and maintain safety trainings.
• Uphold company policies and present professional appearance.
• Welcome guests and acknowledge them per standards.

Job description

Concord Hospitality Enterprises Co. in Raleigh is seeking a friendly Concierge to assist guests with recommendations, reservations, transportation, and directions, ensuring a memorable stay.

You will provide local area information, respond to requests, and coordinate with hotel departments to meet guest needs while upholding company standards and a professional appearance. Full-time associates enjoy a comprehensive benefits package and room-rate discounts.