Guest Experience Bellperson & Shuttle Driver

Concord Hospitality Enterprises Co.; Durham (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical/dental/vision insurance

Life insurance & disability

401(k) with match

Tuition assistance

Discounted room rates

Training and career advancement

Job summary

Concord Hospitality Enterprises Co. in Durham, NC seeks a Bellperson to welcome guests from arrival to departure, assisting with luggage and providing local information to enhance their stay.

You will transport guests, escort to rooms, and maintain a professional, friendly lobby presence to ensure guest satisfaction. This full-time role offers benefits and growth opportunities within Concord-managed hotels.

Qualifications

• High school diploma or equivalent preferred.
• Strong interpersonal and communication skills.
• Ability to provide excellent customer service in a fast-paced environment.
• Detail-oriented with organizational skills to manage guest belongings.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• Positive attitude and commitment to teamwork.

Responsibilities

• Assist guests with luggage, transportation, and general requests.
• Transport guests to the airport and valet their cars when requested.
• Escort guests to accommodations, inspect rooms, and respond to needs promptly.
• Organize and store luggage securely in designated areas.
• Provide accurate information about hotel services, local attractions, and city events.
• Maintain a professional, welcoming presence in guest reception areas.
• Perform additional duties as assigned to support guest satisfaction.

Skills

Interpersonal skills

Customer service

Communication skills

Detail-oriented

Teamwork

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises Co. in Durham, NC seeks a Bellperson to welcome guests from arrival to departure, assisting with luggage and providing local information to enhance their stay.

You will transport guests, escort to rooms, and maintain a professional, friendly lobby presence to ensure guest satisfaction. This full-time role offers benefits and growth opportunities within Concord-managed hotels.