Lead Concierge & Hospitality Supervisor

Strattonamenities; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Stratton Amenities is looking for a dynamic Lead Concierge in Raleigh, NC, to lead concierge ambassadors and ensure exceptional service delivery. The ideal candidate will have at least five years of hospitality experience and strong leadership skills. Key responsibilities include managing the concierge team, addressing resident concerns, and developing service standards. Join a company dedicated to creating unforgettable experiences in luxury living environments.

Qualifications

• At least five years of hospitality experience.
• Strong leadership and supervisory skills.
• Ability to respond quickly to requests.

Responsibilities

• Lead a team of concierge ambassadors.
• Facilitate communication between the property manager and the team.
• Address resident complaints promptly.
• Manage team schedules and payroll.

Skills

Exceptional service and hospitality

Verbal and written communication skills

Problem solving

Leadership abilities

Interpersonal skills

Job description

Stratton Amenities is looking for a dynamic Lead Concierge in Raleigh, NC, to lead concierge ambassadors and ensure exceptional service delivery. The ideal candidate will have at least five years of hospitality experience and strong leadership skills. Key responsibilities include managing the concierge team, addressing resident concerns, and developing service standards. Join a company dedicated to creating unforgettable experiences in luxury living environments.