Upscale Front Desk Concierge - Flexible Shifts & Hospitality

Stratton Amenities; West Virginia; On-site; USD 32,000 - 41,000; Full time

Job summary

Stratton Amenities, a luxury residential concierge provider in Raleigh, NC, is seeking energetic and professional associates to deliver outstanding guest experiences for residents and visitors in upscale high-rise properties.

We value hospitality excellence, strong communication, problem-solving, and a proactive, organized approach. The role requires flexibility for nights, weekends, and holidays and offers competitive pay with performance-based rewards in a fast-paced team environment.

Qualifications

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Takes pride and ownership in the position and property.
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner.
• Have at least two year of hospitality experience.
• Possess amazing interpersonal skills and exceptional guest service abilities.
• Be organized, proactive, productive and self-motivated showing a positive attitude.
• Maintain a neat and professionally well-groomed appearance.
• Think clearly, quickly and efficiently and make concise decisions even under pressure.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Accurately log guest packages, ensure timely delivery and perform package inventory audits.
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality.
• Must be able to work flexible schedules including nights, weekends and holidays.

Skills

Verbal communication

Written communication

Problem solving

Listening and reaction

Hospitality experience

Interpersonal skills

Professional appearance

Decision making under pressure

Job description

Stratton Amenities, a luxury residential concierge provider in Raleigh, NC, is seeking energetic and professional associates to deliver outstanding guest experiences for residents and visitors in upscale high-rise properties.

We value hospitality excellence, strong communication, problem-solving, and a proactive, organized approach. The role requires flexibility for nights, weekends, and holidays and offers competitive pay with performance-based rewards in a fast-paced team environment.