Guest Experience Concierge

Drive Shack Inc.; Raleigh (NC); In loco; USD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Drive Shack Inc. is seeking a Concierge to warmly greet guests, provide venue information, manage reservations, and promote dining and entertainment options. You will collaborate with multiple departments to ensure a seamless, welcoming experience in a fast-paced entertainment venue in Raleigh, NC.

The ideal candidate has strong communication skills, 1+ year in hospitality or concierge roles, and proficiency with booking and POS systems. Evening, weekend, and holiday shifts are required.

Competenze

• Friendly, professional guest-focused demeanor is essential.
• Adept at handling fast-paced environments and shifting priorities.
• Experience in concierge, guest service, or hospitality is preferred.

Mansioni

• Greet and assist guests with personalized recommendations.
• Manage reservations, waitlists, and guest inquiries through the reservation system and phone line.
• Promote food, beverage, and entertainment options as a brand ambassador.
• Coordinate with team members to ensure smooth guest flow throughout the venue.

Conoscenze

Guest service

Multitasking

Organization

Communication

Bilingual abilities

Teamwork

Formazione

High school diploma or equivalent

Strumenti

Reservation system

POS systems

Descrizione del lavoro

Drive Shack Inc. is seeking a Concierge to warmly greet guests, provide venue information, manage reservations, and promote dining and entertainment options. You will collaborate with multiple departments to ensure a seamless, welcoming experience in a fast-paced entertainment venue in Raleigh, NC.

The ideal candidate has strong communication skills, 1+ year in hospitality or concierge roles, and proficiency with booking and POS systems. Evening, weekend, and holiday shifts are required.