Guest Experience Leader — Front Desk, Concierge & Events

Koloa Landing Poipu Beach Resort; Koloa (HI); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Koloa Landing Poipu Beach Resort in Hawaii seeks a Guest Experience Manager to oversee front desk, reservations, concierge, and transportation, ensuring a seamless guest journey from check-in to departure. You will lead service delivery, coordinate events, and implement upselling initiatives to maximize occupancy and revenue.

The role requires strong communication, leadership, and problem-solving, with a focus on training staff and maintaining Azul Hospitality standards in a high-touch resort

Formación

• Experience managing front desk or guest services in hospitality.
• Strong leadership and customer-relations skills.
• Proven ability to train staff and manage budgets and revenue.
• Excellent communication and organizational abilities.

Responsabilidades

• Oversee front desk, reservations, concierge, and transportation operations.
• Coordinate events and upsell hotel services to drivers occupancy and revenue.
• Address guest complaints promptly and professionally.
• Lead staff training, performance reviews, and new-hire onboarding.
• Ensure guest registration, check-out, and phone services meet standards.

Conocimientos

Leadership

Customer relations

Communication

Budgeting

Staff training

Educación

Bachelor's degree

High school diploma or equivalent

Herramientas

Windows OS

MS Office

PMS

POS

Descripción del empleo

Koloa Landing Poipu Beach Resort in Hawaii seeks a Guest Experience Manager to oversee front desk, reservations, concierge, and transportation, ensuring a seamless guest journey from check-in to departure. You will lead service delivery, coordinate events, and implement upselling initiatives to maximize occupancy and revenue.

The role requires strong communication, leadership, and problem-solving, with a focus on training staff and maintaining Azul Hospitality standards in a high-touch resort