Guest Experience Concierge: Downtown Hospitality Pro

The Adolphus Group; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible PTO and PTO exchange

Medical, dental, and vision coverage

Parental leave

Pet insurance

Company-matched dependent care

401(k)

Job summary

The Adolphus Group in Dallas is seeking a friendly front desk host to welcome guests in our historic hotel. You will greet visitors, answer calls, and help guests plan experiences, dining, and excursions with warmth and local knowledge.

As Makeready’s ambassador, you’ll coordinate with partners, maintain a welcoming lobby, and ensure smooth guest flow while representing a guest-first mindset and a thorough understanding of the property’s amenities and surroundings.

Qualifications

• Greet guests warmly and attend to inquiries.
• Coordinate with partners to arrange experiences.
• Maintain lobby areas tidy and welcoming.
• Provide restaurant and activity recommendations.

Responsibilities

• Greet guests and visitors warmly and make them feel welcome and attended
• Answer phone and email inquiries from potential guests in a timely and respectful manner
• Offer restaurant and activity recommendations and assist guest in arranging excursions
• Receive and redirect mail, phone calls and packages
• Ensure guest spaces and lobby are clean and tidy at all times

Skills

Guest-first mindset

Excellent communication

Local property knowledge

External partnerships

Job description

The Adolphus Group in Dallas is seeking a friendly front desk host to welcome guests in our historic hotel. You will greet visitors, answer calls, and help guests plan experiences, dining, and excursions with warmth and local knowledge.

As Makeready’s ambassador, you’ll coordinate with partners, maintain a welcoming lobby, and ensure smooth guest flow while representing a guest-first mindset and a thorough understanding of the property’s amenities and surroundings.