Assistant Manager, Front Office

The Menger Hotel; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO

Medical

401k

Benefits

Job summary

The Adolphus, a historic Dallas hotel, is seeking a Front Office professional for a full-time role. You will oversee the front desk, onboard and train staff, and ensure exceptional guest services while representing the property’s standards and amenities.

Ideal candidates will have experience in hospitality front office, strong leadership skills, and a commitment to creating memorable stays for guests in the heart of downtown Dallas.

Qualifications

• Experience in front office or hospitality preferred.
• Knowledge of The Adolphus property and surrounding area.
• Ability to lead and develop team members.

Responsibilities

• Select, onboard, train and cross train all front office team members.
• Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards.
• Resolve guest inquiries and/or concerns quickly, efficiently and courteously.
• Lead, motivate and develop Team Members.

Skills

Front desk

Guest service

Team leadership

Training & onboarding

Customer satisfaction

Knowledge of local area

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Office Full Time The Adolphus, Dallas, TX, US

Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In it's reimagining, the 407 room downtown hotel recalls a grand European home.

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.

Requested Tasks

• Select, onboard, train and cross train all front office team members
• Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards
• Resolve guest inquiries and/or concerns quickly, efficiently and courteously
• Prior experience preferred
• Guest-first attitude and approach
• Knowledge of the property, amenities and surrounding area
• Lead, motivate and develop Team Members

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO, medical/dental/vision benefits, 401k and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.