Front Office Assistant Manager — Guest Experience Leader

MakeReady (hospitality); Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO

Medical/dental/vision benefits

401k

Ancillary benefits

Job summary

The Adolphus in Dallas, TX, is seeking a Front Office professional to lead the front desk operations and create memorable guest experiences. This full-time role focuses on welcoming guests, coordinating with teams, and upholding service standards across the property.

Ideal candidates bring a guest-first attitude, knowledge of the property and area, and a willingness to train and mentor front office staff to ensure smooth operations.

Qualifications

• Prior experience preferred
• Guest-first attitude and approach
• Knowledge of the property, amenities and surrounding area
• Lead, motivate and develop Team Members

Responsibilities

• Select, onboard, train and cross train all front office team members
• Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards
• Resolve guest inquiries and/or concerns quickly, efficiently and courteously
• Prior experience preferred
• Guest-first attitude and approach
• Knowledge of the property, amenities and surrounding area
• Lead, motivate and develop Team Members

Job description

The Adolphus in Dallas, TX, is seeking a Front Office professional to lead the front desk operations and create memorable guest experiences. This full-time role focuses on welcoming guests, coordinating with teams, and upholding service standards across the property.

Ideal candidates bring a guest-first attitude, knowledge of the property and area, and a willingness to train and mentor front office staff to ensure smooth operations.