Front Office Lead: Guest Experience & Team Development

MakeReady (hospitality); Dallas (TX); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

Medical

401k

Benefits

Descripción de la vacante

The Adolphus, a historic Dallas hotel, is seeking a Front Office professional for a full-time role. You will oversee the front desk, onboard and train staff, and ensure exceptional guest services while representing the property’s standards and amenities.

Ideal candidates will have experience in hospitality front office, strong leadership skills, and a commitment to creating memorable stays for guests in the heart of downtown Dallas.

Formación

• Experience in front office or hospitality preferred.
• Knowledge of The Adolphus property and surrounding area.
• Ability to lead and develop team members.

Responsabilidades

• Select, onboard, train and cross train all front office team members.
• Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards.
• Resolve guest inquiries and/or concerns quickly, efficiently and courteously.
• Lead, motivate and develop Team Members.

Conocimientos

Front desk

Guest service

Team leadership

Training & onboarding

Customer satisfaction

Knowledge of local area

Descripción del empleo

The Adolphus, a historic Dallas hotel, is seeking a Front Office professional for a full-time role. You will oversee the front desk, onboard and train staff, and ensure exceptional guest services while representing the property’s standards and amenities.

Ideal candidates will have experience in hospitality front office, strong leadership skills, and a commitment to creating memorable stays for guests in the heart of downtown Dallas.