Concierge, Guest Services

The Adolphus; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible PTO and PTO exchange

Medical, dental, and vision coverage

Parental leave

Pet insurance

Company-matched dependent care

401(k)

Job summary

The Adolphus Group in Dallas is seeking a friendly front desk host to welcome guests in our historic hotel. You will greet visitors, answer calls, and help guests plan experiences, dining, and excursions with warmth and local knowledge.

As Makeready’s ambassador, you’ll coordinate with partners, maintain a welcoming lobby, and ensure smooth guest flow while representing a guest-first mindset and a thorough understanding of the property’s amenities and surroundings.

Qualifications

• Greet guests warmly and attend to inquiries.
• Coordinate with partners to arrange experiences.
• Maintain lobby areas tidy and welcoming.
• Provide restaurant and activity recommendations.

Responsibilities

• Greet guests and visitors warmly and make them feel welcome and attended
• Answer phone and email inquiries from potential guests in a timely and respectful manner
• Offer restaurant and activity recommendations and assist guest in arranging excursions
• Receive and redirect mail, phone calls and packages
• Ensure guest spaces and lobby are clean and tidy at all times

Skills

Guest-first mindset

Excellent communication

Local property knowledge

External partnerships

Job description

Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In it's reimagining, the 407 room downtown hotel recalls a grand European home.

In search of the unofficial mayor of Dallas. You are the go-to person when those in your circle are looking for the perfect spot for a specific occasion. Best florists? Not a problem. Hidden cocktail bars? You have a list of several and know who to call to get a table. From shopping to sporting events to Instagram-worthy backdrops, you love helping people create special and unique experiences.

Requested Tasks

• Greet guests and visitors warmly and make them feel welcome and attended
• Answer phone and email inquiries from potential guests in a timely and respectful manner
• Offer restaurant and activity recommendations and assist guest in arranging excursions
• Receive and redirect mail, phone calls and packages
• Ensure guest spaces and lobby are clean and tidy at all times

Requested Capabilities

• Approachable and personable personality; guest-first mentality
• Keen understanding of the property, surrounding amenities
• Ability to partner with outside businesses in order to make thoughtful recommendations

As part of Makeready, we offer a benefits experience designed with intention—supporting the full life of our team, not just their time at work. Eligible team members have access to flexible PTO and PTO exchange, comprehensive medical, dental, and vision coverage, parental leave, pet insurance, company-matched dependent care and 401(k), student loan repayment support, and a thoughtful range of additional benefits.