Guest Experience Concierge - Boutique Mountain Hotel

Hotel Telluride; Telluride (CO); On-site; USD 2,066,000 - 3,306,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Hotel discounts

Job summary

Hotel Telluride, a boutique chalet in downtown Telluride, seeks a Front Desk Agent to provide friendly, efficient service to guests. You will handle check-ins/outs, information requests, and reservations, ensuring a welcoming experience.

The role supports dining, transportation, and local activity arrangements, with a focus on guest satisfaction in a unique mountain town. The position emphasizes teamwork, professionalism, and a proactive approach to guest needs, with a strong emphasis on safety

Qualifications

• Strong written and verbal communication.
• Experience delivering guest services in hospitality.
• Ability to handle reservations and inquiries efficiently.

Responsibilities

• Greet guests and check them in/out following hotel procedures.
• Answer guest questions and provide information about local area.
• Assist with dining and transportation reservations as needed.
• Respond to guest issues professionally and escalate as needed.
• Maintain front desk area neat and organized.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Professional demeanor

Education

Hospitality experience preferred

Tools

POS system

Office software

Keyboard/office equipment

Job description

Hotel Telluride, a boutique chalet in downtown Telluride, seeks a Front Desk Agent to provide friendly, efficient service to guests. You will handle check-ins/outs, information requests, and reservations, ensuring a welcoming experience.

The role supports dining, transportation, and local activity arrangements, with a focus on guest satisfaction in a unique mountain town. The position emphasizes teamwork, professionalism, and a proactive approach to guest needs, with a strong emphasis on safety