Guest Service Agent: Front Desk, Hospitality & Retail

Trailhead Lodge Rocky Mountains

Estes Park (CO)

On-site

USD 33,000 - 45,000

Full time

14 days+

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Benefits offered by this job

401(k) with Employer Match

Health Insurance

Paid Time Off (PTO)

Employer-Paid Life Insurance

Voluntary Life Insurance

Voluntary STD / LTD

Job summary

Trailhead Lodge Rocky Mountains is seeking a Front Desk Associate to warmly welcome guests and shoppers, handle check-in/check-out, and assist with reservations. You will exchange information about local attractions and products, while processing transactions via POS systems.

The role requires strong communication, multitasking, and a friendly, energetic presence in a busy setting. This position blends hospitality and retail in Estes Park, offering a dynamic team environment with opportunities

Qualifications

Excellent communication and interpersonal skills are essential.
Friendly, approachable, and energetic demeanor helps guest interactions.
Ability to multitask and stay organized in a fast-paced environment.
Basic computer skills and familiarity with reservation and POS systems are required.
Previous experience in hospitality, retail, or customer service is preferred.

Responsibilities

Greet and assist guests and customers with professionalism and enthusiasm.
Manage check-in and check-out processes efficiently and accurately.
Handle reservations, inquiries, and special requests via phone, email, or in person.
Maintain a clean and organized front desk area.
Provide information about hotel amenities, retail products, and local attractions.
Process transactions accurately using point-of-sale systems.
Collaborate with team members to ensure smooth daily operations.
Address guest and customer concerns promptly and courteously.