Guest Experience Concierge — Afternoon & Overnight

FirstService Residential; Miami Beach (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Full medical plans

Dental

Vision

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Associate in Miami Beach. You will greet residents and guests, manage access control, and coordinate with service providers while maintaining logs and ensuring safety. The role emphasizes customer service, communication, and multitasking.

Responsibilities include monitoring security systems, addressing complaints, and performing duties assigned by the on-site manager. The schedule is evenings and weekends with full-time benefits.

Qualifications

• Strong customer service and communication abilities.
• Effective written and verbal communication skills.
• Multilingual abilities are desirable.

Responsibilities

• Greet residents and direct guests and invitees.
• Monitor and operate electronic security systems and maintain daily logs.
• Respond to emergency situations and follow safety procedures.
• Maintain a safe and secure environment throughout the property.

Skills

Customer service

Communication

Interpersonal skills

Multilingual

Computer literacy

Education

High school diploma or equivalency

College courses in business or hospitality

2–3 years of business experience

Job description

FirstService Residential is seeking a Front Desk Associate in Miami Beach. You will greet residents and guests, manage access control, and coordinate with service providers while maintaining logs and ensuring safety. The role emphasizes customer service, communication, and multitasking.

Responsibilities include monitoring security systems, addressing complaints, and performing duties assigned by the on-site manager. The schedule is evenings and weekends with full-time benefits.