Front Desk & Security Concierge

FirstService Residential; Miami Beach (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

401k with company match

Job summary

FirstService Residential is seeking a Front Desk Associate in a full-time role in Miami Beach to greet residents and guests, manage access and security systems, and maintain daily logs. The position emphasizes stellar customer service, clear communication, and the ability to multitask in a busy environment.

You will monitor Emergency Response and Electronic Security Control Systems, respond to emergencies, and coordinate with on-site management.

Qualifications

• High school diploma or equivalent preferred.
• College-level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy with information systems hardware/software preferred.
• Excellent written and verbal communication; multi-language skills desirable.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Time management

Multitasking

Bilingual abilities

Education

High school diploma or equivalent

College-level courses in business or hospitality

Job description

FirstService Residential is seeking a Front Desk Associate in a full-time role in Miami Beach to greet residents and guests, manage access and security systems, and maintain daily logs. The position emphasizes stellar customer service, clear communication, and the ability to multitask in a busy environment.

You will monitor Emergency Response and Electronic Security Control Systems, respond to emergencies, and coordinate with on-site management.