Guest Experience Concierge

Viceroy Hotel Group; Washington (Washington County); On-site; USD 36,000 - 48,000; Full time

Job summary

Viceroy Washington DC is seeking a Guest Service Agent to greet guests at check-in, assist during the stay, and handle checkout with courteous, efficient service. You will manage inquiries, log deliveries, and support front desk operations to optimize revenue and occupancy.

The role requires customer service experience, good communication, and the ability to multitask in a dynamic hotel setting. The position is on-site and offers a professional work environment in Washington, DC.

Qualifications

• Front desk experience preferred.
• Strong verbal and written communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and assist guests at the Front Desk.
• Operate the PBX and ensure hotel standards are met.
• Answer guest inquiries about services, hours, and transportation.
• Balance and prepare shift paperwork and logs.
• Assist guests with safe deposit boxes and messages.

Skills

Customer service

Communication skills

Multitasking

Cash handling

Education

High School diploma

Tools

PMS software

Job description

Viceroy Washington DC is seeking a Guest Service Agent to greet guests at check-in, assist during the stay, and handle checkout with courteous, efficient service. You will manage inquiries, log deliveries, and support front desk operations to optimize revenue and occupancy.

The role requires customer service experience, good communication, and the ability to multitask in a dynamic hotel setting. The position is on-site and offers a professional work environment in Washington, DC.