Guest Experience Concierge

Viceroy Washington DC; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Job summary

Viceroy Hotels is seeking a Guest Service Agent in Washington DC to provide attentive, courteous service during check-in, stay, and checkout. You will help guests with information, reservations, and requests while supporting front desk operations and promotions.

The role requires a warm, professional demeanor, strong communication, and the ability to manage multiple tasks in a fast-paced hotel environment.

Qualifications

• College coursework in related field is helpful.
• High school diploma or equivalent is required.
• Experience in a hotel or a related field is preferred.
• Computer experience is required.
• Customer service experience is preferred.

Responsibilities

• Greet and welcome guests at the Front Desk following standards.
• Answer guest inquiries about services, facilities and hours.
• Handle check-ins and checkouts in a courteous manner.
• Balance and prepare shift paperwork per hotel standards.
• Maintain a clean work area and assist guests with services.

Skills

Customer service

Communication

Flexible hours

Education

High school diploma or equivalent

College coursework in related field

Tools

Computer experience

Job description

Viceroy Hotels is seeking a Guest Service Agent in Washington DC to provide attentive, courteous service during check-in, stay, and checkout. You will help guests with information, reservations, and requests while supporting front desk operations and promotions.

The role requires a warm, professional demeanor, strong communication, and the ability to manage multiple tasks in a fast-paced hotel environment.