Guest Experience Concierge — Front Desk

Hei Hotels Inc.; Washington (District of Columbia); On-site; USD 26,000 - 34,000; Full time

Job summary

The Beacon Hotel and Corporate Quarters in Washington, DC is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/outs. You will input guest data, confirm room rates, and assist customers with local information and hotel services.

Recent hotel experience is preferred. The role requires accurate cash handling, effective communication, and the ability to stay calm during busy periods. Full-time, on-site position with benefits.

Qualifications

• Hotel front desk experience preferred.
• Ability to handle cash, vouchers and minor financial transactions.
• Strong communication and problem-solving skills.
• Comfort with a computer-based registration system.

Responsibilities

• Greet guests warmly and assist with arrival and departure procedures.
• Input guest information, confirm details, and assign rooms appropriately.
• Promote HEI Hotels brands and programs to guests.
• Process payments, issue keys, and manage guest inquiries.
• Handle day-to-day issues and resolve complaints professionally.
• Coordinate with housekeeping and other departments as needed.

Skills

Customer service

Cash handling

Multitasking

Communication

Job description

The Beacon Hotel and Corporate Quarters in Washington, DC is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/outs. You will input guest data, confirm room rates, and assist customers with local information and hotel services.

Recent hotel experience is preferred. The role requires accurate cash handling, effective communication, and the ability to stay calm during busy periods. Full-time, on-site position with benefits.