Front Desk & Guest Experience Specialist

Concord Hospitality Enterprises; Washington (District of Columbia); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

STD/LTD disability

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to welcome guests and ensure a positive first impression at the hotel lobby in Washington, DC. The role emphasizes proactive, courteous interaction and strong guest service orientation.

You will handle guest inquiries, assist with check-in/check-out, process charges, and support a team-focused environment with a friendly, professional demeanor. Benefits and career growth are highlighted by the employer.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Deal with guest concerns or issues promptly and to guest satisfaction.
• Post guest charges, collect payments and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of hotel brand and programs.
• Communicate with various departments and management on guest comments and concerns.
• Respond quickly to calls, lobby visitors and team members needing front desk assistance.
• Know hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk to welcome guests and ensure a positive first impression at the hotel lobby in Washington, DC. The role emphasizes proactive, courteous interaction and strong guest service orientation.

You will handle guest inquiries, assist with check-in/check-out, process charges, and support a team-focused environment with a friendly, professional demeanor. Benefits and career growth are highlighted by the employer.